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Faq

Questions | Answers

A question?
Browse the numerous answers among the various subjects below.

Mon compteMy Account
I did not have my My Monte‑Carlo card with me at the Casino Café de Paris where I consumed food and beverages at the bar and played the slot machines. Can I still earn My Points and Loyalty Points for that day?

Unfortunately, the My Monte‑Carlo programme cannot recover that information. This means that points can only be earned for expenditures made when you present your My Monte‑Carlo card on site.
It’s the only sure way to reward you for your loyalty.

How can I stay apprised of my account balance for My Points and Loyalty Points?

You will receive regular emails with an account balance sheet for your My Points and Loyalty Points. You can also check with My Monte‑Carlo counters where personnel can update you on your account balance.

What is a joint account?

A joint account allows a member to share their tier status and rewards with a person of their choice.
If you ask to create a joint account, the person will become a co-account holder. The person will have in their possession a card in their name that is directly linked to your tier status, allowing them to benefit from your advantages and rewards as well as earn and use My Points in your account.
If the joint account is terminated, the main account holder will retain the My Points and Loyalty Points balances existing at the moment of termination.

The card is strictly personal, so how can my children use My Points in the Resort when I am not with them?

Get them a Kids My Monte‑Carlo card! By creating a Kids card in their name, you authorise your children to use your My Points directly in all participating Monte‑Carlo Société des Bains de Mer Resort establishments.

I usually play on two machines at the same time. How can I earn rewards for both?

Every member is allowed up to two My Monte‑Carlo cards. Just ask for a second card from the My Monte‑Carlo counter in your casino. Each card can only be used by the account holder. If you and a friend would like to earn points in the same account, ask for a joint account instead.

I paid my lunch bill at Le Train Bleu and then played blackjack this afternoon. When will the My Points and Loyalty Points be credited to my account?

The My Points and Loyalty Points will be credited to your account the following morning.

Les statusTiers
Do Loyalty Points have an expiration date?

Loyalty Points are earned from 1 January to 31 December of each year. The counter resets to zero every year on 1 January.

How can I achieve a higher tier status?

All year round, from 1 January to 31 December, we calculate your Loyalty Points.
As soon as you obtain the number of Loyalty Points necessary to move up to a higher tier, you gain instant access to the benefits of the new tier.
The tier you achieve one year is maintained until 31 December of the year following the year it was earned.
To maintain your tier status beyond the year in progress, all you have to do is achieve the required number of Loyalty Points.

Les My PointsMy Points
Do My Points have an expiration date?

My Points are valid until 31 December of the year following the year they were earned.
Example: One My point earned on 20/11/2018 is valid until 31/12/2019.

Can I earn My Points and Loyalty Points if I bill a participating restaurant to my room?

At this point in time, in order to earn My Points and Loyalty Points in casino bars and restaurants, you must pay the bill on site.

I did not have my My Monte‑Carlo card with me at the Casino Café de Paris where I consumed food and beverages at the bar and played the slot machines. Can I still earn My Points and Loyalty Points for that day?

Unfortunately, the My Monte‑Carlo programme cannot recover that information. This means that points can only be earned for expenditures made when you present your My Monte‑Carlo card on site.
It’s the only sure way to reward you for your loyalty.

Can I earn My Points and Loyalty Points when I play table games?

Yes, if you show your card to the gaming staff as soon as you arrive at the table. The casino staff will evaluate your gaming volume. Your My Points and Loyalty Points will be credited to your account the following day.

Can I pay for my room with My Points?

This should become possible sometime in 2018 as a way to further enrich your My Monte‑Carlo programme experiences.

How about extras that I’ve billed to my room during my stay?

Yes. My Points can be used to pay for your hotel bills, except for the rooms/suites themselves and any specific expenditures that must be covered through your own means.

The card is strictly personal, so how can my children use My Points in the Resort when I am not with them?

Get them a Kids My Monte‑Carlo card! By creating a Kids card in their name, you authorise your children to use your My Points directly in all participating Monte‑Carlo Société des Bains de Mer Resort establishments.

I usually play on two machines at the same time. How can I earn rewards for both?

Every member is allowed up to two My Monte‑Carlo cards. Just ask for a second card from the My Monte‑Carlo counter in your casino. Each card can only be used by the account holder. If you and a friend would like to earn points in the same account, ask for a joint account instead.

I paid my lunch bill at Le Train Bleu and then played blackjack this afternoon. When will the My Points and Loyalty Points be credited to my account?

The My Points and Loyalty Points will be credited to your account the following morning.

Les points fidélitésLoyalty Points
Can I earn My Points and Loyalty Points if I bill a participating restaurant to my room?

At this point in time, in order to earn My Points and Loyalty Points in casino bars and restaurants, you must pay the bill on site.

I did not have my My Monte‑Carlo card with me at the Casino Café de Paris where I consumed food and beverages at the bar and played the slot machines. Can I still earn My Points and Loyalty Points for that day?

Unfortunately, the My Monte‑Carlo programme cannot recover that information. This means that points can only be earned for expenditures made when you present your My Monte‑Carlo card on site.
It’s the only sure way to reward you for your loyalty.

Can I earn My Points and Loyalty Points when I play table games?

Yes, if you show your card to the gaming staff as soon as you arrive at the table. The casino staff will evaluate your gaming volume. Your My Points and Loyalty Points will be credited to your account the following day.

I usually play on two machines at the same time. How can I earn rewards for both?

Every member is allowed up to two My Monte‑Carlo cards. Just ask for a second card from the My Monte‑Carlo counter in your casino. Each card can only be used by the account holder. If you and a friend would like to earn points in the same account, ask for a joint account instead.

I paid my lunch bill at Le Train Bleu and then played blackjack this afternoon. When will the My Points and Loyalty Points be credited to my account?

The My Points and Loyalty Points will be credited to your account the following morning.

Contact us
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Sun Casino Casino Monte-Carlo Casino Café de Paris

INFORMATION
T. +377 98 06 55 55 - Email : mymontecarlo@sbm.mc